Terms of Service

1. What Nessa is

Nessa is an AI-powered tool that helps you document workplace incidents through conversation. You talk, Nessa listens, and your words are organised into structured records you can review, export, and use however you need.

2. What Nessa is not

Nessa is not a solicitor, lawyer, or legal advisor. While Nessa understands employment law and can help you recognise patterns, nothing in the app constitutes formal legal advice. If you need legal representation or formal guidance, please consult a qualified professional.

Nessa is not a substitute for your employer's grievance procedure, HR department, or any official reporting channel. We encourage you to use the appropriate channels alongside Nessa.

3. Your account

You must provide accurate information when registering. You are responsible for keeping your login credentials secure. If you suspect unauthorised access to your account, contact us immediately. You must be at least 18 years old to use Nessa.

4. Your data belongs to you

Everything you share with Nessa, including your conversations, incidents, evidence, and personal details, belongs to you. We store it securely so you can access it, but we do not own it. You can export or delete your data at any time.

5. Acceptable use

You agree not to:

• Use Nessa to fabricate false incidents or create fraudulent records.
• Attempt to access other users' accounts or data.
• Use automated tools to scrape or interfere with the service.
• Use Nessa for any purpose that is unlawful or harmful.

We reserve the right to suspend or terminate accounts that violate these terms.

6. AI accuracy

Nessa uses AI to extract details from your conversations. While we work hard to make this accurate, AI can make mistakes. Always review your incident records for accuracy before relying on them in any formal or legal context. You are responsible for verifying the information Nessa records.

7. Free and Pro plans

Nessa offers a free tier with limited features and a Pro subscription with expanded access. Prices are displayed in the app before purchase. Subscriptions are managed through Stripe.

You can cancel your Pro subscription at any time. Cancellation takes effect at the end of the current billing period. We do not offer refunds for partial billing periods.

8. Beta period

During the private beta, features may change, break, or be removed without notice. We appreciate your patience and feedback during this period. Beta access does not guarantee any specific features or service level.

9. Limitation of liability

Nessa is provided "as is" without warranty of any kind. To the fullest extent permitted by law, we are not liable for:

• Any decisions you make based on information from Nessa.
• Outcomes of workplace disputes, grievances, or legal proceedings.
• Loss of data due to circumstances beyond our reasonable control.
• Any indirect, incidental, or consequential damages.

10. Account deletion

You can delete your account at any time from Settings. When you do, all your data, including conversations, incidents, evidence, and profile information, is permanently deleted within 30 days. This action cannot be undone.

11. Changes to these terms

We may update these terms from time to time. If we make significant changes, we will notify you via the app or email. Continued use of Nessa after changes take effect constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms? Email us at hello@nessa-app.com.