Last updated: 30 August 2026
Nessa is an AI-powered tool that helps you document workplace incidents through conversation. You talk, Nessa listens, and your words are organised into structured records you can review, export, and use however you need.
Nessa is not a solicitor, lawyer, or legal advisor. While Nessa understands employment law and can help you recognise patterns, nothing in the app constitutes formal legal advice. If you need legal representation or formal guidance, please consult a qualified professional.
Nessa is not a substitute for your employer's grievance procedure, HR department, or any official reporting channel. We encourage you to use the appropriate channels alongside Nessa.
When we use these words in this agreement, here's what they mean:
We aim to keep Nessa available at all times, but features may change, be added or removed as we continue to develop and improve the service. We will make reasonable efforts to maintain the service and protect your data, but we cannot guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance where possible.
You must provide accurate information when registering. You are responsible for keeping your login credentials confidential and for notifying us immediately at hello@nessa-app.com if you suspect unauthorised access to your account. You must be at least 18 years old to use Nessa. Given the sensitive nature of workplace documentation, we strongly recommend using a unique password for your Nessa account.
Everything you share with Nessa, including your conversations, incidents, evidence, and personal details, belongs to you. We do not own your content. You can export or delete your data at any time.
By using Nessa, you grant us a limited, non-exclusive licence to process, store, transmit, and display your content only as necessary to provide, secure, and operate the service, and as otherwise permitted or required by law. This licence ends when the relevant content is deleted or your account is closed, except where limited processing or retention is required for legal, security, backup, or legitimate operational purposes.
We will never sell, sublicence, or use your content for advertising, marketing, or AI model training.
When you document workplace incidents, you may describe the actions of other people (colleagues, managers, witnesses). You should make records honestly and in good faith, based on what you experienced, observed, or were told. You should avoid deliberately creating false or misleading records.
Nessa stores the names and details of people you mention as part of your incident records. This data is visible only to you and is not shared with the people named. If you export or share your records, you are responsible for how that information is used.
Your records may contain allegations about other people's conduct. Nessa documents your account of events as you describe them. The inclusion of someone's name in your records does not constitute a finding, judgement, or determination about that person.
Your conversations with Nessa may contain sensitive personal information, including details relating to your health, racial or ethnic origin, religious beliefs, sexual orientation, or trade union membership. By using Nessa, you explicitly consent to Nessa processing the sensitive information you voluntarily share in your conversations for the purpose of providing the documentation service.
You can withdraw this consent at any time by deleting your data or your account. For more detail on how we handle sensitive data, see our Privacy Policy.
Nessa includes a community feature where users can share experiences and support each other. By posting in the community, you grant Nessa a licence to display your post to other users for as long as it remains published. You can delete your community posts at any time, and they will be removed. Deleting your account deletes all your community posts.
Community posts are not private. Other users may read and learn from your posts while they are published. Once deleted, your posts are no longer visible, but we cannot control whether another user has already read or noted the content.
You are responsible for the content you choose to publish in the community. Do not publish confidential workplace information, personal contact details, medical information, or identifying information about colleagues that you do not have a legitimate reason to share publicly.
You agree not to post content that:
We may remove posts that violate these rules, edit or moderate content, and may suspend accounts for repeated violations.
Nessa uses AI to analyse your conversations, extract incident details, categorise events, assess severity, identify patterns, and provide workplace guidance. These outputs are generated automatically and may be incomplete, inaccurate, or based on an incorrect interpretation of the information you provide.
Categories, severity levels, pattern indicators, and workplace-rights information are provided to assist you and should not be treated as definitive findings of fact or law.
You should review important records before relying on them, particularly before sharing them with an employer, HR department, solicitor, regulator, tribunal, or other third party.
Nessa does not make employment, legal, disciplinary, or other decisions about you on behalf of an employer or other organisation.
No guaranteed outcomes. Using Nessa does not guarantee any particular outcome in a workplace grievance, disciplinary process, employment tribunal, or any other proceeding. The quality of your records may assist your position, but outcomes depend on many factors outside Nessa's control.
When you use voice input, your speech is converted to text using a transcription service. Only the text transcription is stored in your account. Audio recordings are processed in real time and are not retained by Nessa after transcription is complete.
The resulting transcript may contain personal or sensitive information and is treated as part of your conversation data.
Nessa should not be your only copy of important evidence. We recommend keeping independent copies of important emails, messages, documents, photographs, and other evidence.
Although we take reasonable measures to protect your data, no online service can guarantee that data will never be lost, corrupted, or become unavailable. You should treat Nessa as a documentation tool, not a long-term evidence archive, and maintain your own backups of critical records and evidence files. Exported records are provided for your personal use and reference; Nessa does not guarantee that they will be accepted as evidence in any legal, disciplinary, or workplace proceeding.
Nessa offers a free tier with limited features and a Pro subscription with expanded access. The applicable price and billing interval will be clearly displayed before you subscribe. Subscriptions are managed through Stripe.
Pro subscriptions automatically renew at the applicable billing interval unless cancelled before the next renewal date. You can cancel through your account settings or the Stripe billing portal at any time.
We may change subscription prices for future billing periods. We will give reasonable advance notice of material price changes and tell you how to cancel if you do not wish to continue at the new price.
If a payment fails, we will notify you and give you a reasonable opportunity to update your payment details before your access to Pro features is affected.
Your right to cancel (cooling-off period). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date you first subscribe to Nessa Pro. During this period, you can cancel for any reason and receive a full refund. To cancel within the cooling-off period, email us at hello@nessa-app.com or cancel through your account settings.
Cancelling after the cooling-off period. You can cancel your Pro subscription at any time. Cancellation takes effect at the end of your current billing period. Your account reverts to the free tier, and you will not be charged again. We do not provide partial refunds for unused time within a billing period, except at our discretion or where required by law.
Nothing in these Terms affects any statutory cancellation or refund rights you may have under applicable law. For full details, see our Refunds & Complaints Policy.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these terms.
You retain ownership of all content you submit to Nessa, including conversations, incident records, evidence files, and community posts. You grant Nessa the limited rights necessary to process, store, display, and provide that content as part of the service.
Nessa, including its software, interface, branding, logos, designs, text, features, and underlying technology, is owned by us or our licensors and is protected by applicable intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, reverse-engineer, reproduce, or commercially exploit any part of Nessa.
Nessa relies on third-party services to operate features including AI processing, hosting, storage, payments, email, and analytics. Your use of Nessa may therefore involve the processing of information by these providers as described in our Privacy Policy. We remain responsible for our obligations to you under these Terms regardless of which providers we use to deliver the service, but we are not responsible for the independent practices or policies of those providers.
We may suspend or terminate your account if you breach these terms, use the service for unlawful purposes, or if we are required to do so by law. Where reasonably practicable, we will notify you before suspending or terminating your account and explain the reason, unless immediate action is necessary to protect users, the service, or to comply with law.
Where an account is terminated, you will retain any applicable rights to access or export your data, subject to legal and security requirements.
You can delete your account at any time from Settings. When you do, all your data is deleted from our active production systems. Residual copies in encrypted database backups may persist for up to 30 days. This action cannot be undone.
We may modify, update, or discontinue features of Nessa as the service develops. Where practical, we will notify you of significant changes in advance. If we discontinue the service entirely, we will give you reasonable notice and the opportunity to export your data.
Nessa is provided with reasonable care and skill. Because Nessa uses automated technology and third-party services, we cannot guarantee that every AI-generated response, incident record, classification, pattern, or piece of workplace information will be complete, accurate, or error-free.
Nothing in these Terms excludes or limits any liability or legal right that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.
Subject to the above, we are not liable for:
We may update these terms from time to time. If we make significant changes, we will notify you via the app or email. Continued use of Nessa after changes take effect constitutes acceptance of the updated terms.
These Terms are governed by the laws of England and Wales. If you are a consumer, this does not deprive you of any mandatory rights or protections available to you under the laws that apply to you.
Subject to those rights, the courts of England and Wales will have jurisdiction over disputes relating to these Terms.
If you have a complaint about our service, please contact us using the details in section 28. We will do our best to resolve your concern directly. For full details of our complaints process, see our Refunds & Complaints Policy. We do not currently use a formal Alternative Dispute Resolution (ADR) service, but you always have the right to take legal action through the courts.
If any court or authority decides that a part of these terms cannot be enforced, that part will be removed and the rest of these terms will remain in full effect.
If we do not enforce any right or provision of these terms on a particular occasion, that does not mean we waive our right to enforce it in the future.
These Terms, together with our Privacy Policy, Cookie Policy, and Refunds & Complaints Policy, form the entire agreement between you and us regarding your use of Nessa. They replace any earlier agreements or understandings on the same subject.
We may transfer our rights and obligations under these terms to another person or organisation. We will notify you if this happens. You may not transfer your rights or obligations to anyone else without our written agreement.
Questions about these terms? Email us at hello@nessa-app.com.
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